1. Introduction
Keys Open Doors LLC ("Keys Open Doors," "we," "us," or "our"), affiliated with HomeSmart, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at keysopendoors.info and use our services, including our client portal. We serve the Washington DC, Maryland, and Virginia areas.
2. Information We Collect
Personal Information
We may collect the following personal information when you interact with our services:
- Name, email address, and phone number (provided through contact forms or account registration)
- Account credentials (email and password, or Google account information if you sign in with Google)
- Property-related information (addresses, lease details, maintenance requests)
- Financial information related to property management services (rent payments, billing)
- Any additional information you voluntarily provide through our forms or portal
Automatically Collected Information
When you visit our website, we may automatically collect:
- Browser type, operating system, and device information
- IP address and general location data
- Pages visited, time spent on pages, and navigation patterns
- Cookies and similar tracking technologies for session management
3. How We Use Your Information
We use the information we collect to:
- Provide and manage our real estate, property management, and construction services
- Create and maintain your client portal account
- Process property management transactions (rent collection, maintenance coordination)
- Respond to your inquiries and contact form submissions
- Send service-related communications and updates
- Improve our website and services
- Comply with legal obligations
4. SMS / Text Messaging
When you give us your mobile number and consent to receive text messages, Keys Open Doors may send you SMS messages. They are sent by Global Automation Solutions on our behalf, using the platform that runs our client portal.
- Replies to your inquiry: answers to a request you sent us through our website or portal
- Appointments: showing, walkthrough and meeting reminders and changes
- Transactions and documents: milestone updates and requests for a signature
- Property management: maintenance scheduling and status for landlords and tenants
- Quotes: notification that a property management, cleaning or construction quote is ready
We do not send marketing or promotional text messages. If we ever offer them, they will require a separate opt-in.
Consent & Opt-In
You may consent to receive text messages from us in any of these ways:
- Checking the SMS consent box on a form at keysopendoors.info — our contact form, our home valuation form, or any of our quote forms
- Checking the SMS consent box in the Keys Open Doors client portal, including the trade contractor application and client onboarding
- Texting the keyword KEYS to (240) 540-4820 after we invited you to by letter, postcard or phone call
- Texting our business number first, which we treat as consent to reply to you
Consent is never a condition of purchase or of any Keys Open Doors service, and every form submits whether or not you check the box.
Opt-Out
Reply STOP to any message to stop all further texts. You will receive one confirmation and then nothing more. Reply START to opt back in, or contact us to be removed by hand.
Help
Reply HELP to any message, or contact us using the details in section 11.
Message Frequency & Rates
Message frequency varies with your interaction with us. Msg & data rates may apply depending on your carrier and plan. We are not responsible for charges your carrier applies for receiving text messages.
No Sharing of Mobile Information
We do not sell, rent, loan, trade, lease or otherwise transfer for profit any phone numbers or personal information collected through our SMS programme to any third party for their marketing or promotional purposes. Mobile information and SMS consent are not shared with third parties or affiliates for marketing or promotional purposes, including our affiliated brokerage. No mobile information is sold or rented.
Carrier Disclaimer
Carriers are not liable for delayed or undelivered messages. T-Mobile is not liable for delayed or undelivered messages.
Full programme terms: SMS Terms.
5. Third-Party Services
We use the following third-party services to operate our platform:
- Supabase: Provides our database, authentication, and backend infrastructure. Your account data and portal information are stored securely on Supabase's servers. Supabase processes this data only to run our services and never for its own marketing.
- Google OAuth: If you choose to sign in with Google, Google processes your authentication. We receive your name and email address from Google. Google's privacy policy governs their handling of your data.
- Twilio: Delivers our text messages and phone calls. Twilio processes your mobile number only to deliver those messages on our behalf.
- HomeSmart: As our affiliated brokerage, certain real estate transaction data may be shared with HomeSmart as required for real estate operations. Mobile phone numbers and SMS consent are excluded from this sharing and are never provided to HomeSmart or any other affiliate for marketing or promotional purposes.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information. This includes encrypted data transmission (HTTPS), secure authentication, and access controls on our client portal. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Cookies
We use cookies and similar technologies to maintain your session, remember your preferences, and ensure the proper functioning of our website and client portal. These are essential cookies required for the operation of our services.
8. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information (subject to legal obligations)
- Opt out of non-essential communications
- Close your client portal account
To exercise any of these rights, please contact us using the information below.
9. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
- Email: jarvis@keysopendoors.info
- Phone: (240) 856-8671
- Service Area: Washington DC, Maryland & Virginia