Terms of Service

1. Acceptance of Terms

These Terms of Service govern your use of the Keys Open Doors website (keysopendoors.info) and client portal, operated by Keys Open Doors LLC("Keys Open Doors," "we," "us," or "our"). By accessing or using them you agree to be bound by these Terms. Keys Open Doors LLC is affiliated with HomeSmart and operates in the Washington DC, Maryland, and Virginia areas. If you do not agree to these terms, please do not use our services.

2. Services

Keys Open Doors provides the following services through our website and client portal:

• Real Estate Services: Buyer and seller representation, property listings, and real estate consulting
• Property Management: Tenant placement, rent collection, maintenance coordination, and property oversight through our Sleep Easy Property Management division
• Construction Services: Residential and commercial construction project management through Concept Containers
• Credit Repair: Credit counseling and repair services
• Client Portal: Online access for landlords, tenants, and managers to manage properties, leases, maintenance requests, and communications

3. Account Registration

To access the client portal, you must create an account using a valid email address and password, or by signing in with Google. You are responsible for:

• Providing accurate and complete registration information
• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use of your account

4. Acceptable Use

You agree not to:

• Use our services for any unlawful purpose
• Attempt to gain unauthorized access to any part of our systems or other users' accounts
• Interfere with or disrupt the operation of our website or portal
• Upload or transmit viruses, malware, or other harmful content
• Misrepresent your identity or provide false information
• Use our services to harass, abuse, or harm others

5. Property Management Terms

If you use our property management services, additional terms may apply as outlined in your property management agreement. The client portal provides tools for managing properties, tenants, maintenance requests, and financial records. Information entered into the portal should be accurate and up to date.

6. Intellectual Property

All content on the Keys Open Doors website, including text, graphics, logos, images, and software, is the property of Keys Open Doors or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our prior written consent.

7. Disclaimer of Warranties

Our website and services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that our services will be uninterrupted, error-free, or free of viruses or other harmful components. Real estate information provided on our website is for informational purposes and should be independently verified.

8. Limitation of Liability

To the fullest extent permitted by law, Keys Open Doors and its affiliates, including HomeSmart, shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services. Our total liability shall not exceed the amount you have paid us in the twelve months preceding the claim.

9. Termination

We reserve the right to suspend or terminate your account and access to our services at our discretion, with or without notice, for conduct that we believe violates these Terms of Service or is harmful to other users, us, or third parties. You may also close your account at any time by contacting us.

10. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the District of Columbia and the states of Maryland and Virginia, as applicable, without regard to conflict of law principles.

11. Changes to Terms

We may update these Terms of Service from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our services after changes are posted constitutes your acceptance of the revised terms.

12. Contact Us

If you have questions about these Terms of Service, please contact us:

• Email: jarvis@keysopendoors.info
• Phone: (240) 856-8671
• Service Area: Washington DC, Maryland & Virginia